FAQ

How often do you release new products?

We are frequently adding new products to our range. From time to time we'll add limited release designs as well.

Will I have to pay any taxes and duties for my order ?

International orders can incur taxes and duties as determined by the customs agency within the destination country. Although this does not always occur, assessment of duties and taxes will be based on the value of the order and the Tax-free threshold (if it exists) for goods imported into the destination country. Payment of any duties and taxes is the responsibility of the recipient. Occasionally this may be listed as an additional postage fee. While we apologise for any inconvenience, we have no control over such fees. (More information can be obtained by contacting your local customs office.)

Is GST calculated for The Netherlands orders?

Our prices on the website include the The Netherlands GST when initially selecting the item. If your order is being sent to an international destination, you will not be charged The Netherlands GST. If, however, the destination of the order is within The Netherlands, the GST amount applicable to the order will be shown on the Payment Page and will be included in your order total at this point. This also applies for orders placed from outside of The Netherlands but where the destination of the order is The Netherlands.

How do I make an order using the website ?

Shopping online is a simple process, here is a step by step guide to illustrate:
1. First select the category of item you are interested in from the home page.
2. You will then be presented with the full list of items available in that category. By clicking on any of the item names, you can see more detail regarding the item.
3. If you wish to order the item on view, simply select the size and enter the quantity you want. For some items you can also request a logo on the garment. Once done, you then click on the "Add Item" button to place the item in your "shopping bag".
4. To order additional items, click on the same or new Category tab again to show a full list for that category and repeat steps 2 & 3.
5. Once you have finished adding items to your "shopping bag" click on the 'Checkout' button to proceed to the next step. Note: If you have made a mistake you can simply close your browser and start again. From the 'View Bag' page you can also remove items and/or change quantities for selected items before proceeding to the next step in the process. You can also monitor the items selected for purchase by clicking on the "shopping cart" icon on the top of the page at any time.
6. Click on 'Next' button to proceed to the 'Address' page. You can enter your Billing Address and, if different, your Delivery Address by firstly checking the box indicating to "deliver to a different address". You can also include comments to us relating to this particular order.
7. Click on the 'Next' button to proceed to the Payment Page. Select the method of shipping for your order, select the payment method and complete any required details, agree to the order terms and conditions by clicking on the small box and make any other changes as required. For example you can modify your address details by clicking on the 'Edit' button.
8. Click on 'Submit Order' to finish your order and have it sent to us. If the "Please email me my order confirmation" on the 'Payment Page' was left checked then a copy of your order will be sent to the email address you provided. You can then continue to browse our website or close your browser.

Can I buy products from a store ?

We have a growing number of stockists around the world, however many of these only carry a limited product selection. To view the entire range, we suggest viewing these on our website. We provide a secure purchasing environment with a flexible exchange and return policy. We ship every business day to customers all over the world. We do plan to provide a list of stockists on our website in the near future so that you can see if there is one in your area.

Payment?

We accept all Mastercard, Visa Meastro American Express PayPal Sofort Banking and Klarna. Payment by credit card is the fastest way to have your order shipped, however we also acceptᅠ Bank Transfers.

Once the payment has cleared we will send your order with the next group of shipments.

Please note, we do reserve the right to ask for further information to verify Orders and Card Holders details as necessary.

Shipping Cost?

We ship worldwide and offer various options to meet your needs. Shipping cost to your country is determined by destination, weight and shipping method chosen. To find out the shipping charges that apply to your order, simply start the process of creating an order, add the items to your shopping bag, click on "Checkout", add sufficient address details to proceed to Step 3 - Payment. From here select the "Method of Shipping' and the shipping cost for the order will display with the order totals. To cancel this process either close your browser or alternatively return to the shopping process by clicking on one of the Item Categories.

While we are happy to offer free standard shipping to the vast majority of countries, we are unable to extend this offer to a small number of countries due to the additional shipping expenses associated with there locations. Shipping fees have been reduced for these destinations.

How long will it take for my order to arrive?

This depends on the method of shipping requested and the country of destination. Typically, delivery is between 2 - 4 business days. Occasionally the customs agency within the destination country may choose to delay individual shipments as a random security/inspection measure.

Can I track my order?

For reference, only our International Express Service allows for online tracking. If the shipment method of Express was selected at the time of ordering, an email would have been sent with your tracking information when your order was shipped. If you have not received this email, we can resend it to the original email address supplied. Alternatively, for us to send it to another email address, you will need to provide sufficient information as requested to validate your identity.

What if I am sent a defective item?

All products undergo stringent quality checks from the beginning of their manufacturing process. In the unlikely event that you do receive a defective item, please notify us within 5 days of receiving the item. If this policy is not adhered to, we will only accept defective items at our discretion.