Terms and Conditions
Our goal at EsmokeFlavourss is complete customer satisfaction and to provide great products that both you and we can be proud of. A vital part of this is our prompt and helpful customer service and our flexible exchange and returns policy.
Please note: All orders are subject to availability of stock. If an item you have ordered is not in stock, we will advise you and send it to you as soon as it becomes available, this is usually only a matter of one or two days. If the item has been discontinued, we will contact you to see what you would like to do and we can send you a different product or refund you the amount.
Exchanges and Returns
We are very proud of the fabric, quality and craftsmanship that goes into making each EsmokeFlavourss product. However, if there is ever a manufacturing fault with a garment you have received, please contact us immediately. We will exchange the item/s for free and reship immediately. On return of the faulty garment/s we will refund your shipping costs.
Not completely satisfied?
If you receive your EsmokeFlavourss product and you are not completely satisfied with the size, colour, style etc we are more than happy to exchange or provide a refund on the items purchased provided they are returned to us in original condition and within 14 days of you receiving the shipment. You are responsible for the postage costs of returning the item to us. We will cover the cost of shipping a replacement item to you on the first exchange however any subsequent exchanges will incur additional postage charges. You will be charged for the additional items sent if you fail to return the original items back to us by the specified time period, however we will notify you prior to charging you for the outstanding item.
Unfortunately we cannot accept responsibility for any problems occurring in transit with products returned to us. The total amount for the items returned and accepted will be refunded to the credit card on which the original payment was made. The amount refunded will be made in EURO as per your original purchase.
The address details used for the shipment of your order are the exact details supplied by you at the time of ordering. Incorrect details may result in delivery delays so it is important to check these details when ordering.
Deliveries generally take up to 14 working days to any part of the world. It is important to note that the Customs Agency in the country of destination (where applicable) may delay the delivery of an order for up to 6 weeks for inspection or as a random security measure. This applies to a small percentage of orders shipped and unfortunately is uncontrollable by EsmokeFlavourss staff.
If no one is home for delivery of your purchase, local postal guidelines will apply.
Price and Import Tax
All prices are charged in EURO. Any home currency prices listed are indicative, based on current exchange rates. The total transaction amount may vary slightly once your order is charged to your credit card, if this is the chosen payment method. The reason for this is that when your order is charged to your card, the exchange rate used by your credit card company may vary to that indicated at the time of placing the order.
The prices listed on our website do not include relevant overseas duties and other custom charges and/or administration fees that the parcel may incur when entering the country of destination. The majority of shipments are delivered free of customs taxes and duties however the destination country’s customs agency may select your shipment for assessment and could charge duties and taxes and/ or administration fees on your shipment. These charges vary from country to country and is not covered by EsmokeFlavourss.
There is no exchange or refunds on sale items.
If you have any questions about ordering from EsmokeFlavourss, please refer to our Frequently Asked Questions section. You can also email us at info”@”EsmokeFlavours.com.